Knowledge base · Answers

Frequently asked questions.

What you need to know about working with trivial: timing, costs, rights, and post-launch support.

No questions for that phrase. Write through the form

Sketch and 24h

A clickable layout in the browser: one main screen, usually the home page or a brochure page. You see direction, content order, and tone. It is not the finished site on your domain.

From my written confirmation of the brief and the materials needed for that sketch. Usually: what you do, who the site is for, a logo if you have one. Sending the form does not start the clock.

Yes. The 24h sketch costs nothing. Payment starts only after a quote, if you accept the build. You can walk away after the sketch.

No. I ask follow-up questions and confirm the brief first. The clock starts when I write that down and have what I need for the layout.

Briefly: what the company is, what the site is for, and who it is for. A logo if you have one. Offer photos are not required to start.

No. I still draw the layout. We pick free stock or leave room for your photos during the build.

When I reply and confirm the brief. Usually in the footer hours: 12–22 on weekdays, 14–22 at the weekend. The clock is 24 calendar hours from that confirmation.

I tell you the start time before the clock runs. The 24h promise holds when I take the job. I do not start the clock blindly.

No. The sketch is for choosing direction. Putting it on your domain comes after the quote, payment, and the build.

A browser link, on phone and desktop. No PDF and no Figma. You should see a real layout.

Yes. The layout should work on a phone and on a larger screen. That is how you judge the direction.

One main layout. Subpages, the cart, and the rest of the site map come in the build, not in the sketch.

Your offer, as you describe it. Lorem ipsum does not show whether the direction is right. If copy is not ready yet, I use what we already know.

Yes. The link is there to judge direction. If the decision has to wait, tell me — the sketch usually stays up for a few weeks.

One direction correction before a paid quote. No polishing of details and no three rounds. The sketch shows whether we go this way.

Zero polish rounds. The sketch picks direction. The three rounds are for building the site, not for the sketch.

Yes. For a refresh or a rebuild there is also a 24h sketch, after the brief is confirmed.

Yes, one directional layout — for example the way into the offer. The full cart and checkout are in the build, after the quote.

No. For a system we set scope first, then a quote. There is no 24h sketch there.

Until you decide or until the paid build starts. I do not keep it forever; usually a few weeks, then I may take it down.

Start and process

Fill in the form on the site. I will ask, confirm the brief, and draw the sketch. You do not need a finished specification.

No. It is enough that you know what you do and what the site is for. I will ask the rest.

Who the site is for, what a visitor should do, and what will not be on it. Then I confirm structure and direction.

No. I only ask what I need for the job. You write to me, I write back. Nobody passes the brief along the way.

We start in writing. A short call when I would otherwise be guessing. No extra meetings and no workshops.

Usually one short exchange after the form. When the brief is clear, I confirm it and then the 24 hours run.

I do. I run the studio myself. You write to krzysztof@trivial.pl or through the form, and I reply.

Yes. I work across Poland. The cities on the homepage are examples, not a limit list.

No. The strip shows I work remotely with firms in many cities. Tell me where you are — that does not block anything.

For someone who wants a finished site on a domain in 24 hours, or a large agency process with workshops. The sketch is fast. The build has its own date in the quote.

Write what you do. I will say plainly whether a brochure site makes sense, or whether to tidy what you already have first.

Yes. The sketch is free. Payment starts only when you accept a build quote.

Prices

From PLN 1,800 for a brochure site. A service site from PLN 3,500, a shop from PLN 7,000. Those are floors. I give the figure after we talk about scope.

A layout refresh from PLN 800. A rebuild of a larger site from PLN 2,800. On a refresh, the content stays in place.

The entry floor for a typical scope. The final figure is in the quote. No surprise extras on the invoice after you accept.

After the sketch and once scope is locked. The quote comes before you accept a paid build.

No. The 24h sketch is free. You pay when you accept the build quote.

After you accept the quote: 50% at the start of the build, 50% before it goes on the domain. Bank transfer or BLIK, details in the quote.

Yes. Bank transfer or BLIK. I do not promise cards or instalments in the FAQ.

No. We settle by bank transfer or BLIK, in two 50/50 parts.

When you accept the paid quote, at the start of the build. The sketch does not need that payment.

Before the site goes on the domain. After the full amount is paid I transfer the rights to the site.

No. I assemble your offer and tighten the wording. Full copy from scratch and a shoot are in the quote if they are in scope.

No. The floor is one language. A second one, for example Polish and English, is quoted separately for that site.

No. An editing panel is quoted separately, for the site we are building. I pick the stack for the job.

More subpages, a shop, a CMS, a second language, booking, unusual integrations. I put that in the quote before the build starts.

Yes. After the quote there is a contract or an order, and payment on the schedule. Sales paperwork goes with each instalment.

Site types

A brochure site is one page: offer, contact, phone, form. A service site has a few pages, for example services, work, and contact.

One page with the offer and contact, a phone layout, and a form. Outside this floor: several subpages, a shop, and a CMS.

Multiple subpages, a shop, an editing panel, and a second language. We add those to the quote when they are needed.

When the offer does not fit on one page and you need separate pages, for example services and work. A shop is a higher floor.

Catalog, cart, and checkout path, scope after we talk. Integrations, logistics, and a CMS are separate, depending on how you sell.

A refresh tidies layout and type, content stays. A rebuild is a new structure and more pages, when the current site no longer holds the offer.

Usually 3–14 days after you accept the quote and the first payment. 24h is only the sketch, not the finished site.

The date is in the quote and it is longer than a brochure site. 3–14 days is only for a brochure site after the build starts.

Yes. The site should work on a phone. That is in the floors on the site, not an extra fee.

I do not promise a specific theme. I pick the stack for that way of selling. You get a working shop and the rights after full payment.

Yes. One page first, then subpages or a shop in a separate quote. You do not have to take the highest floor at once.

Yes, that is a redesign. A refresh from PLN 800 or a rebuild from PLN 2,800, depending on whether we keep the content or reshape the structure.

Copy and photos

No. I need to know what you sell. Notes in an email are enough for the sketch. I tighten sentences while laying it out.

I tighten what you give me. Full copy from scratch is not in the brochure floor — if it is needed, it is in the quote.

Yours first. If there are none, we pick free stock inside the floor price. A paid licence or a shoot goes into the quote.

No. A shoot is a separate line when you need it.

No. The sketch can go with the company name. We add the logo when you have it.

Yes. I prefer real sentences about the offer over lorem. I build the layout from that.

You do. I put in what you give me. A wrong tax ID or an old phone number is your correction, not a revision round for my mistake.

No. I do not add fake work or reviews. We drop those blocks or show the offer without them.

Domain, hosting, mail

No. Form and sketch first. Domain and server come at launch, on your account or under my maintenance.

Yes. I deploy to your hosting and your domain. You pay the provider for the server; I do not add that on.

Yes. Then I sell the server and I can handle the domain. That is a separate invoice line, not the same as care from PLN 200.

No. That is care: backups, updates, a small content change. Server and domain under my maintenance are separate. You can take one, the other, or both.

In your name. Either at once, or I transfer it after we settle. The domain should be takeable.

After full payment I hand over the code and files. The domain is yours. The server I sell stays mine — you move the site elsewhere.

When I maintain the site I set up mailboxes on your domain. On your hosting I help configure them at your provider.

I do not promise WordPress. I pick the stack for that site. A CMS, if you want one, is quoted separately.

If that is the plan, we add it to the quote. A brochure site from PLN 1,800 is a finished site with no panel in the default.

When you know what you want to change yourself. The quote depends on the site we are building, not on a ready-made package.

Revisions and queue

For a new site, three rounds during the build, not on the sketch. For a redesign, two rounds after the sketch. A mistake on my side I fix free and do not count toward the rounds.

No. The sketch is direction and at most one direction correction. The rounds are for the build.

A round is your list of changes to direction or copy. A defect is something that does not work as we agreed: a broken layout, a dead form.

No. I fix it free, including after launch.

A new section or a scope change is not a round, it is a quote. Rounds are for revisions of the agreed layout.

Better if one person collects the list. Several parallel threads burn rounds and mix the direction.

That is a defect on my side. I fix it free; the retainer is not required for that.

Three days is the fast end of the window after the build starts. 24h stays with the sketch. I do not promise a finished site faster than the sketch.

Contract and data

After the quote: a contract or an order and a payment schedule. An email with the sketch is not yet a build order.

After full payment. That is in the terms: economic rights to the site after the fee is settled.

Yes. I hand them over after the last instalment. You can then give the site to another contractor.

Yes, after full payment. I do not keep the site hostage.

I store the inquiry, reply, and prepare a quote. Details are in the privacy policy. I do not sell that list on.

If there is a form or customer data — yes. That is in scope when we build that kind of site. I do not add fake consents.

Support

Uptime, backups, security updates, and small content edits: phone, hours, a sentence in the offer.

A new section, a layout rebuild, and new pages. That is a separate change from PLN 400 or a new quote.

When you want one concrete thing outside the retainer, for example a new section or a block swap.

No. The site goes live after the build and the second payment. The retainer is optional care, or you can keep the site on your hosting.

I do not run ongoing watch then. I still fix my defects. Ongoing updates are in the care plan or on your server.

Do you also

Yes. A technical audit from PLN 1,200. Local and content work from PLN 800 per month. Scope depends on the site you already have.

No. I promise a concrete work scope for that month, or a defect list from the audit. I do not sell rankings.

Yes, for a specific process, custom quote. There is no 24h sketch there. Write what you still do by hand.

Yes. A system or a web app, quoted after scope. Login and roles when more than one person works there. No 24h sketch.

Another question?

Write directly to krzysztof@trivial.pl. I usually reply within a few hours.

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